Welcome to our Frequently Asked Questions! Here you’ll find answers to the most common questions our team gets and some great tips for how to best use the ITSICO. Take a look and see what you can learn!
Verification timeline has been impacted by higher than usual volume. Please note, documentation must be up to date (not expired) and clearly visible (not blurry and shows all 4 corners) for our team to review.
For more information on Verification please see our Help Article: How long does it take to get verified?
In order to use your IRA/401K/Trust on ITSICO, you will need to open an institutional account. In order to set up an institutional account, please submit the onboarding questionnaire on our website here. Once submitted, a member of our team will contact the registered email address on file an onboarding package.
You can review an up to date list of our area's of availability here. We're working through the registration process around the world as quickly as possible and it's our first priority as a business to globally accept all customers, but we can't estimate how long this will take.
Proof of identity — your valid state-issued ID, driver’s license, passport or passport card.
Proof of identity — your passport from your country of citizenship; national ID and/or driver’s license from your country of residence as registered with ITSICO.
Please ensure you are using your Full legal name that matches your legal documentation as this appears to be a common cause of delays in verification.
For more information on Verification please see our Help Article: What documents are required for your verification?
In order to change your phone number (whether you opted to receive your 2FA codes via SMS or push notifications) in Gemini, you will first need to change the phone number with Authy. The steps to changing your phone number in Authy are as follows: Navigate to this link. Input your old phone number and your new phone number. Then, you will receive an email from firstname.lastname@example.org to your email address associated with your account to confirm this change was one you made. After Authy confirms the phone number change it typically takes 3-4 business days to process. During this time, please do not log in/access your Authy account as this may result in delays or rejection of your phone number change request. Please note, if you go to your Authy app and receive a notification that your Multi-device is disabled for your account, you will need to visit https://www.authy.com/phones/reset in order to recover your Authy account. Once you begin the reset process, you will receive SMS text message updates on the progress from Authy. After Authy has completed updating to your new phone number, please open a support ticket here to let our support team know of the updated phone number so we can update your account information. Please note, we do not accept VoIP/prepaid numbers and the number must be a phone number from the country you are registered in.